OUR STRUGGLE WITH COVID-19 AND THE MEASURES WE TAKE
Dear Guests;
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Providing a healthy and safe holiday for our guests has always been our top priority.
Depending on the recent developments around Covid-19, we are in great effort to do everything we have to do to minimize the spread of the disease, ensure your travel safety, and enjoy a clean stay. By following the hygienic rules more than ever, several measures that we have taken are:
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Coronavirus Measures around Common Areas:
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Around all common areas (Pool, Restaurant, Lobby), safe social distance regulation has been maintained.
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All staff use masks and gloves.
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Protective shield at reception desk.
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At the entrance of the facility, hygienic mats containing QAC and the use of hand sanitizer have been obliged.
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Disinfectant glands have been placed in all entries and dense areas that are accessible to all guests.
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In all rooms, kitchenettes and cutlery have been provided for the use of the guests.
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Periodic disinfection in all areas has been increased.
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A precaution has been taken not to use the closed restaurant area as much as possible.
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Notices in public areas to inform guests about the current situation and protective measures they can take.
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Our hotel is periodically sprayed and disinfected by a professional team against pests.
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Coronavirus Measures in Guest Rooms:
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The windows of all rooms and other closed areas are open during daily cleaning; ventilation for at least 1 hour after cleaning.
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Rooms are not used for at least 24 and 48 hours after check-out.
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All textiles are washed at 90 degrees temperature.
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The person who does housekeeping wears gloves during cleaning as well as changing them to the new ones before the next room cleaning.
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Extra disinfection of the most touched areas in the guest rooms, including TV remote control, air conditioning remote control, hair dryer, light switches, door switches and door handles.
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Travel Flexibility: We are aware of the travel restrictions all around the world and we are happy to help you and show you all the necessary flexibilities regarding reservations.
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Reservations Made: If you booked your holiday directly with our hotel before March 12, 2020, and you want to cancel or change your reservation 24 hours before check-in, we accept this for free of charge. You will get your money back in 30 business days.
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New Bookings: All bookings that will be made can be changed or canceled up to 48 hours before the scheduled arrival date. You will get your money back in 30 business days.
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*If you need to adjust reservations made through another travel agency, please contact them for assistance.
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